Reviews

0/10

Sam, the owner and technician of this company will try to befriend you then attempt to get $280 for his visit and labour fees even though his ad says otherwise. When called out on that he tells me the ad was an old promotion, which is totally not true. I contacted him on Sunday July 5th, through this particular ad, he showed up Monday July 6th, the following day, hmmm, really it's an old ad??? His current ad reads the same today as it did when I called. He spent 1/2 hour prying and poking at the ice maker in my fridge (ice maker being the problem that needed fixing). After several minutes of doing this without actually removing the ice maker in the fridge, he tells me he fixed it. When asked what the problem was and what he did to fix it, he became very defensive and tells me he's the expert and I should trust him. He did not give any explanation not even a bit. The ice maker did show or sound to be working any differently than before he showed up, he tells me I need to wait 6 to 8 hours before I will hear the water filling in the ice maker. He told me he would come back at no extra cost for labour if the problem occurred, the cost of the part is all I would pay. He demands CASH ONLY! for his current visit tax charged on his invoice, but no HST number on the invoice. I will be contacting CRA regarding that. Obviously the next day arrives and nothing has changed with the ice maker. IT DOESN'T WORK! I messaged him to return as he stated. He replied that I need a new ice maker and it would cost $364.8+Tax. I did my own research and found out that the cost of the part was no more than $160.00 . At this point I had no trust in Sam, so I got a second appliance technician from a different company to assess the problem. I was explained exactly what the problem was and the cost of the part. Which turned out to be the same as all 6 other parts stores I called. MY CONCLUSION - SAM IS DISHONEST AND WILL ATTEMPT TO RIP YOU OFF. UNFORTUNATELY I WAS HOME ALONE AND DIDN'T HAVE A MAN AROUND TO DEAL WITH HIM. HE TOOK ADVANTAGE OF MY SITUATION. DO NOT USE HIM IF YOU WANT A RELIABLE TRUSTWORTHY HONEST TECHNICIAN. HE'S ONLY OUT TO GET YOUR CASH. BEWARE!!!!!!!!!!!!!

Approximate cost of services:
$204.00
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Company Response

Hi, firstly I would like to thank you for choosing Fixify Appliance Repair and for taking the time to share your thoughts on our HomeStars page. It is always my goal to provide 100% customer satisfaction with every job I do, and clearly on this occasion this goal was not met, for that I apologize. Your feedback is very valuable to me and is taken very seriously. I will connect with you shortly.

Fixify Appliance Repair Team