Worst service ever, I had to cancel their services because we started off with a flat rate of 30/month and after 4 months they had increased my monitoring rate to 35 a month I didn't notice this because it was set up as a pre-authored payment and I had not been paying attention closely. Once I realized this was happening I called the to ask why this extra $5 were being charged they said it was due to guard dispatch but I had papers signed where I agreed to no guard dispatch. they apologized but never gave me my money back. After 6 months i noticed again my rate went from $30 to $45 when i called they couldn't not give me an answer. I decided to terminate everything right there now i am looking for an other provider.
- Company Response
We're sorry to hear of your experience. The only time your monthly rate would increase is if an additional service was added and this would never have been done without your consent.
Please email me directly at [email protected] with your contact information, so that this matter can be resolved as quickly as possible.