Only partial completion of contracted services, no response from company
Posting here as I see the president responds when rating is zero. I've called FIVE times in two weeks to report a missed clearing , no call back, no clearing. Help? 2016-12-20 update: I've corrected the location info to reflect Ottawa. I emailed you personally as you indicated I could do (in the email you sent to customers yesterday). I sent you the first email yesterday with all the details, and another email a few moments ago. I'm confused though - the email I received advising I could email you personally - the email address it contained is the office email address? If your staff look after that mailbox and it is not you personally, have them send you the email with subject "Homestars website review". I look forward to your assistance in helping me resolve my issue so I can change my review rating. I apologize for using a negative social media review to get your attention but I'm frustrated.
- Approximate cost of services:
- $400.00
- Company Response
No idea who you are...'Patricia in Toronto?'...If you actually 'leave an address' then I can actually 'try to help you'....people seem so quick to 'leave a 0 review, no address, no way to follow up' on Homestars.
This is a site for 'constructive reveiws' not a 'message board. Don't 'hide behind' social media to vent or correct an isssue.....at least leave a 'street'?...every 0 review here wont even mention the 'street' they are on so I can review your file and complaint.
We've stated openly and clearly....'email is the best way to communicate issues with us'...you don't mention emailing once? It leaves a 'paper trail' for us to track.
Hardly seems fair does it? I'm not defensive here just realistic. We're not your small man with truck snow clearing company. We are large, very well organized and equipped snow organization.
We service over 9,000 customers here in Ottawa through 6 different offices, (and very well! I might add) so a few 0 complaints from 'new customers' who 'don't get it' or 'how a snow clearing company operates' while frustrating doesnt imply any sort of 'trend' whatsoever. Ps: 5 times in 2 weeks?.....you were NOT missed! We simply didnt arrive at your home as 'fast as you wanted us there'!
There's a big difference 'Patricia".
BTW...unfair again!...I've responded to EVERY review on here...good OR bad so your opening statement is rather wrong.
Ken