I've had windows installed through HomeDepot/Peak Installations previously and the service has been great, from the quoting to the installation. This time, the installers left a 4 inch gap in the silicone caulking on the outside. I called the Project Coordinator who was great at customer service. She advised the installers would call me to set up a time to come back and fix the problem. Waited a few days, then contacted her again. Turns out the installers did not bother to call me; simply went into my backyard and fixed the problem. Think the issue is with this particular installation crew.
- Approximate cost of services:
- $3,500.00
- Company Response
Thank you for your feedback. We're very sorry to hear about the gap in the silicone that was left. We would love to speak with you to learn more about your experience. Please give us a call at 1.888.337.6877 or email us at customer_care@peakinstallations.com.