Reviews

0/10

Got possession of new home in July 24, 2016 with few things pending(Landscaping, garage concrete and deck stairs) which were supposed to be completed by Aug 15, 2016. Forget about completing the pending things by the date they initially communicated, they didn't even bother to inform as to when everything would be done. For all my queries, no definitive time was given as to when I can expect everything to be done. Their answer to all the queries was weather issues. Wonder how every other builder homes were able to get this done and even for the homes that are still not fully built? Finally, on Sep 15, 2016 after waiting for almost 2 months I had to go ahead and build an entrance door for the basement which I intitially planned. Around Mid Oct 2016, Trico sends me an email that they can't complete the Landscaping because I have build stairs/entrance for the basement and I need to get plot plan updated. I spent another $500 to get plot plan updated. It has been 2 weeks since and still no grading/landscaping has been done. On 25th Oct, some guy came with the excavator to level of the ground but that's it. I am 100% sure if I ask them the status now, their reply would be the same old Weather issue but FYI Oct 26-27 were clear sunny days and they could have easily done on any of those days. Terrible! My dad has already hurt his feet once and we have to be careful while moving on the deck due to the part being open as there are no stairs but Trico doesn't care about any of these things else they would have completed all this

Approximate cost of services:
$563,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
5 of 5 people found this review helpful.
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Company Response

Thank you Robbie for this review. I am sorry to hear about your concerns. I would like to discuss this further. Please do not hesitate to contact me at 403-287-9300. Thank you.
Nicole Walker
Customer Relations Manager