adam.levine8 in Toronto

My wife and I bought a recliner floor model. We also felt ignored by the staff and it took close to an hour before someone would help us with our purchase. We were unsure about purchasing a floor model, but ended up buying a top-of-the-line recliner with the Diamond Kote Protection plan. The staff member had sold us on this plan because it could provide 5 years coverage for any stains or tears on the recliner. When I arrived to pick up the floor model it had been wrapped, but clearly no staff member did a once over. The chair was filthy and had gum stuck to the bottom of it. I also noticed a tear on the back of the chair so I reached out to West Coast Kids to have them set up the Diamond Kote service (you must go through WCK for this). This required going back and forth with their staff for 3-4 weeks before I was able to schedule someone to come in from Diamond Kote. MOST IMPORTANTLY, the staff at West Coast Kids told me not to mention to Diamond Kote that I bought a floor model. This is because Diamond Kote's warranty doesn't cover floor model items. Furthermore, I was told that Diamond Kote won't come and clean the chair. This was the number one reason that we bought the service! WHAT'S WORSE, I asked to speak with a Manager named Paula who was anything but helpful. She told us that she was the one who sold us the Diamond Kote plan and that she never mentioned that it would cover cleaning the chair. I wasn't surprised when I read the other Yelp reviews about the dishonesty at West Coast Kids. We will definitely be taking our registry somewhere else.