Jbcostello in Toronto

Because we bought our house new we wanted to make sure we had our finishes be top notch. For that reason we engaged Jay's as they boast having top quality workmanship and end products. Our decision was based on perceived quality, not cost, as there were cheaper options available. I will confirm the communication was great prior to starting, updating us on delays and deferred start dates which I appreciate. The design for the deck was very straight forward - rectangle - 22x12. Upon completion, it was evident that something had gone wrong. Jay's installed 3 ribbon boards in the middle to separate the 2 halves. The centre board should line up with the centre pole but you'll see from the picture - it clearly does not... and being in the centre of a wide open space, the error is overtly obvious. I approached Jay's asking them to fix this as I did not want to pay $15,000 for a deck that looks like I built it myself. I was told the pole was centred and they did not want to fix because it would be difficult. In the end what was centred and what was out is irrelevant. I agreed to pay $15,000 for a deck I was told would be top notch and now I've paid for a deck that, in my opinion, definitely doesn't achieve that standard. The process started great but we've been left pretty disappointed. And can't foresee a scenario when we'd ever use or recommend Jay's Fencing again.