CoolHand J. in Toronto

Have been with this company from way back in 2012. They used to send plumbing teams that were competent, with good manners. They had good customer service and response times. Over the last 2 years that has all dropped away. No more receptionist it's just the plumber answering calls, the response time is abysmal and invoicing is a mess with them losing invoices and blaming the client. We now end up calling to get the same issues fixed multiple times. Will not use again.

I am slightly torn here because the owner is quite personable and has great suggestions but, the work in some cases especially carpentry is very low skill. I had him hang two interior doors and he didn't even notch out the door for the hinges. He opted instead to place the hinges on the surface and cut the rest of the door to fit. I asked him to quote on a retaining wall behind my property in Hamilton and twice he said "I'll look at this today" and I heard nothing back from him. I had him do a bathroom and he moved on to another job leaving the pipe for the shower head floating in the wall and when the water was turned on part of the faucet flew into the tub. When I asked him to come back and fix it he said that he was working on another job. I discovered that once he receives payment he considers the job finished and moves on. After some vigorous prodding he managed to come back and finish the job but after some research I discovered that he had another company called the Hemel Group that had some serious and plentiful complaints just google it. Many of the complaints had to do with that very issue of not finishing the job after receiving payment. I recommend you not use this company but if you do keep your 10% until the job is finished to your satisfaction. You can check out his former company's reviews on homestars https://homestars.com/companies/209600-hemel-group