Reviews

0/10

This is so unacceptable: to be told after install and 1 month: : "no, we do not supply 16.5 SEERS as our supplier only provided coils to make the AC unit a 15 SEERS "- and then to advertise 16.5 SEERS - is false advertising and verbal manipulation. You have me tied in a 10 yr term for what I did not agree to - at no point did I agree to 15 seer! This could be easily fixed by upgrading this equipment - instead I am getting the run around. Sad!

Approximate cost of services:
$1.00
2 of 4 people found this review helpful.
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Company Response

Dear H. Shahid
Thank you for providing your feedback, however, we are dismayed to hear of your concerns. We find your feedback very unreasonable and very misleading. You contacted our company looking for an Air Conditioner replacement which we were able to install in a very timely manner based on your request. All legal documents including brochure and equipment specifications were delivered to you for review prior to the installation. You also proceeded with a recorded conversation where our CSR reviewed the term of the agreement with you. Also, our records indicate that you were in touch with our Customer Care and Installation Departments many times regarding your concerns and advised that the equipment installed is exactly what was promised to you up to 16.5 SEER Air Conditioner model TC7 please view the manufactory specification http://www.luxaire.com/Residential/Split-System-Air-Conditioners
Moreover, Air Conditioner SEER level also increases with the properly matched High Efficiency Furnace, in your case the efficiency of the installed Air Conditioner can even go up to 17 SEER. The installation was done to the highest standards and we even sent technician back to your home when you called in with concerns about Air Conditioner not cooling your home fully which turned out to be an elderly Furnace issue due to the faulty motor and had nothing to do with the air conditioner. Technician was able to address your concerns. In addition you were only promised $250 in Rebates but we were able to get you a higher tier rebate of $400 due to a high model coil we installed for your home. The equipment works great based on our technical assessment and you also have all parts and labour warranty included with our program. The air conditioner we installed for your home is one of the highest efficiency level air conditioners available on the market.
Best Regards, Customer Care Manager, Anna S