N. L. Feng in Kingston

It was during my process of gathering information on roofing via the internet and a local home show that I first learned about London Eco-Metal Manufacturing Inc. I received estimates from 6 or 7 companies, researched the companies, their work and reviews from customers, including checking their standing with the Better Business Bureau. I was not overly impressed with the initial contact with London Eco-Metal Mfg Inc. as it was a slow process to get any info. Eventually I was contacted by another a sales rep who picked up on my inquiry for info and a quote. He made an appointment with me, did his presentation, was very knowledgeable and answered my numerous questions. I requested a quote for black T18 which was received quickly thereafter, the price was very reasonable and I signed the purchase agreement. I would have liked better communication between London Eco-Metal Mfg. and the customer …. me. I was not advised of an installation date but found out 2nd hand, via my sister who had also purchased a metal roof from London Eco-Metal Mfg. Inc. The sales rep had noted on my sister’s purchase agreement advising London Eco-Metal Mfg Inc. that both roofs could be scheduled together as we both live in Kingston. I had concerns about not being advised of the installation date which I expressed to the company as I still had to make arrangements to have a skylight removed & closed in before the install could take place. The install began on an agreed upon date, the work crew was great, very tidy & professional. Although English was not their first language communication with the work crew was OK. They let me know that they were leaving this job site because the membrane & strapping was done but they did not have the metal to install. After a day or two I inquired about the delay. I wanted to know when the job was scheduled to be completed. I was advised that someone would let me know but I did not receive any communication about when the job was to be completed. About a week after the crew had finished the strapping they came back to install the metal. The job was completed over the period of a couple weeks and I am pleased with my new metal roof. I am curious to see how it is over this winter, in particular the snow guards …… there are 2 offset rows. I hope they are adequate. Overall, I am very satisfied with the new metal roof and had already recommended London Eco-Metal Mfg. Inc. to my sister, who also purchased a new metal roof.