We've been in our house for almost a year, with several issues still unresolved. Our biggest complaint is the drywall and paint job in the house. We have been complaining since we moved in last October. The drywall seams are noticeable throughout the house, and the paint job looks like grade 2 students were in charge. The paint does not go to the baseboards, leaving a nice gap, there are sections of walls throughout the house with paint so light you can see the drywall. The most recent paint issue was the paint that flaked of in a strip about 2 inches from the transom window above a door. To which they said this was normal, because of humidity. One look and you can tell they did not prime the wood before painting. Also, the last time (2nd time) they fixed the drywall, the painter did not prime the new mudded area, so the paint did not adhere properly. I am embarrassed by my house, we have not had friends over in the last 11 months because I am embarrassed that we paid so much for this house. Another issue is the Kitchen tap that was place in our bar sink. When questioned, it took at least six months for the blame to be put on us, that it was the tap we picked. It was not, we were told to upgrade from the standard bar tap, and the tap installed was the one recommended. At no time were we told it was a kitchen tap during the build process, and we would not know it was based on the item number that shows ups on our upgrade list. Last I heard, when I called and was ticked right off, was that we would be refunded our upgrade amount or we could further upgrade the tap. (Still waiting for the refund). Really wish we would have checked out reviews previous to our build. We had a friend come over shortly after we moved in and he was amazed at the crappy paint job. He renovates homes and agreed that is was sub - par paint job, that should be completely redone. Almost at the point I am going to just paint the entire house myself. Oh, almost forgot, last winter we had our pipes freeze in basement, because it was not plumbed properly. If your trades cannot do the job properly, it's time to get new ones working for you.
- Approximate cost of services:
- $800,000.00
- Company Response
Hi Staci, In viewing your post I immediately contacted our warranty department. They advised a trades day was scheduled for yesterday and some work was done. At this point we would like to schedule a time that the drywall company, painter and Trico Homes Senior Service Technician can inspect your home. A service representative will be in contact with you today to schedule an appointment. Also, I will look into your bar tap. I want to assure you that Trico is committed to working with you regarding your concerns. I will continue to follow up with the team to ensure the inspection is done and work required is completed in a timely manner. Please do not hesitate to contact me.
Nicole Walker
Customer Relations Manager