Peter in Coquitlam

Our 6 year old furnace began acting strangely with intermittent problems starting the heating cycle. I called Pro Ace after hours on a Friday to see what, if anything, I could do to motivate the unit to re-start. Ali gave me a couple suggestions over the phone that got the unit restarted to keep us warm through the weekend, but the problems quickly returned. ProAce sent out a technician early the next week to replace what appeared to be faulty pressure switches. His approach was to replace the cheapest thing first and see if it fixed the problem. Weeks passed and the intermittent problems persisted. Pro Ace replaced a couple more parts but weren't able to resolve the issues 100%. After a couple additional no-charge visits, Ali returned and got on the phone with the manufacturer for nearly 2 hours to try to isolate the issue, but even the manufacturer was stumped. In the end, we decided to replace the furnace entirely with a new Trane 2 stage variable unit. We priced the system out with 4 different companies. Pro Ace wasn't the cheapest, but they definitely had proven themselves to be able to provide exceptional customer service. In the process, we decided to add on an A/C unit to keep us cooler in the summer months. Once we decided to go ahead, Pro Ace quickly scheduled the installation over a long weekend. In total the removal of the old and installation of the new units took 2 days. Our installer, Shawn, was diligent, detailed and efficient. He was well-mannered and considerate of our home. We were comfortable enough to leave him alone for part of the installation while we ran a few errands. Once he finished, Shawn took care to clean up all the debris, swept the furnace room and carport and made sure we were satisfied with the installation. He handed over the manuals and showed where to go to register our warranty. Everything went very smoothly. The new furnace and Air Conditioner is nearly silent and so far, delivers everything we were promised - quiet, comfortable and efficient operation. We would definitely recommend Ali and his team for any home installation.