Pro Ace Heating And Air Conditioning Ltd.

Heating & Air Conditioning
Burnaby BC V5G 3S4
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Heating & Air Conditioning
Pro Ace Heating And Air Conditioning Ltd.
Star Score
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87%

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Reviews by rating (past 12 months)

Reviews for Pro Ace Heating And Air Conditioning Ltd.

Average customer rating:
9 10 (106 reviews)

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Tim in Vancouver
Tim in Vancouver
1 review Vancouver, BC
10/10

Furnace maintenance

Thank you to all the staff and in particular, Simon.

I called on the weekend about our high efficiency furnace not working for some unknown reason. The staff on the telephone were polite, efficient and very knowledgeable but we could not remedy on the telephone, needed a service call. It was arranged without any fuss for a convenient time for us.

This morning, Simon, arrived exactly on time. He very quickly diagnosed and fixed the issue. He was friendly, courteous and professional. I certainly do commend him and Pro Ace that this service call was as successful and pleasant as can be.

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Company Response

Thank you Tim for taking the time to write us an awesome rating. We here at Pro Ace Heating really appreciate your business. Looking forward to doing more business with you.

Glen in Surrey
Glen in Surrey
1 review Burnaby, BC
10/10

Duct cleaning

Jason was awesome in completing our home duct cleaning. He was early for our appointment, did a great job start to finish and clean up afterwards. Highly recommend. Thank you Jason!

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Company Response

Thank you Glen for taking the time to write us an awesome rating. We here at Pro Ace Heating really appreciate your business. Looking forward to doing more business with you.

Airduct Cleaning in Vancouver
Airduct Cleaning in Vancouver
1 review Vancouver, BC
10/10

Furnace & Air duct services

Im comfortable knowing i can rely on this company to maintain my furnace and air ducts in good condition. I appreciate and respect their honesty and the results they provide. Thanks.

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Company Response

Thank you for taking the time to write us an awesome rating. We here at Pro Ace Heating really appreciate your business. Looking forward to doing more business with you.

Kate in Surrey
Kate in Surrey
1 review Surrey, BC
10/10

Duct Cleaning etc

Fantastic experience!!!! A pleasure haveing Jason in the house, very very professional. he was punctual, tidy incredibly polite. Thank you so much!!! I will have no problem recommending Pro Ace to anyone who needs furnace help.

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Company Response

Thank you Kate for taking the time to write us an awesome rating. We here at Pro Ace Heating really appreciate your business. Looking forward to doing more business with you.

Private User
Private User
Private User reviews Burnaby, BC
10/10

Vent cleaning

Jason came in and did wonders in just a few hours. Should have done it years ago. Great job and already talked to two of my friends to call. House smell wonderful.
Elaine

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Company Response

Thank you for taking the time to write us an awesome rating. We here at Pro Ace Heating really appreciate your business. Looking forward to doing more business with you.

Lantern in Vancouver
Lantern in Vancouver
0 reviews Vancouver, BC
10/10

Crazy Furnace problems

A cluster of problems. Condensate pump went bad, motherboard fried the next day, then the igniter failed the following (2nd replacement igniter in less than a year). We ended up spending over $1,200 over four days. Pro Ace was great; they were here in less than 6 hours each time, correctly identified the problem and fixed it. ProAce applied discounts where they could (we're Elite Card holders) saving as a hundred or so dollars.

Trane, however, needs to rethink its quality control. Our V95 furnace is just 10 months out of warranty! They should have at least provided parts at cost. Will be writing the company.

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Company Response

Thank you Lantern for taking the time to write us an awesome rating. We here at Pro Ace Heating really appreciate your business. Looking forward to doing more business with you.

Angelito in Vancouver
Angelito in Vancouver
1 review Vancouver, BC
10/10

Boiler for a residential heating system

My boiler-heating system was causing a lot of noise - loud banging in the pipes. Ali of Pro-Ace came to troubleshoot it. After systematically checking all parts of the system, he identified the causes of the problem. He then applied corrective actions. He was very efficient in doing the repair work - he replaced defective parts and fine-tuned other components. At the same time, he was cleaning the parts that he came in contact with. He finished the job in the least possible time and at what I think is a reasonable cost. Now, my boiler-heating system is back in good working condition and, for this, I'm very grateful to Ali of Pro-Ace. I really appreciate his expertise and professionalism.

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Company Response

Thank you Angelito for taking the time to write us an awesome rating. We here at Pro Ace Heating really appreciate your business. Looking forward to doing more business with you.

Private User
Private User
Private User reviews Burnaby, BC
1/10

Misleading Ad

The ad is misleading. I had a service last week. The service that they said they will do for cleaning and safety check just for cleaning dust inside the boiler. When I asked about the heat exchange clean up and the technician said you don't need to clean because of self cleaning.
When I called and talked to the manager next day and he said there will be extra cost 350 of it. I won't paid almost 100 dollars just cleaning dust next time.

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Company Response

Hi, We are trying to find your information in our system but we couldn't find your information. Unfortunately, we are not able to validate your claim and help you if we can not find you in our system.If you have used our service you should get an automated email with detailed report of the work done on your boiler.

Rick in Toronto
Rick in Toronto
0 reviews Burnaby, BC
8/10

heat pump and furnace service

Good sercvice, friendly and knowledgeable technician, phoned a couple of timesbefore, including morning of service, to confirm and showed up when expected. Job done well.
Have used Pro Ace before and will do again.

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Marco in Vancouver
Marco in Vancouver
0 reviews Vancouver, BC
10/10

Annual Servicing

I have an AC unit and HVAC system that requires annual servicing as part of a warranty package. Pro Ace was timely, thorough and professional. I will use them again for our servicing and repair needs.

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More about Pro Ace Heating And Air Conditioning Ltd.

Pro Ace Heating And Air Conditioning Ltd. we repair boilers, heating, HVAC, air conditioning and more: boiler repair, boiler services, boiler installation, furnace repair, furnace services, furnace installation, Air duct cleaning, hot water tank replacement. Pro Ace Heating and Air Conditioning Service Ltd. has been servicing Vancouver, North Vancouver, West ...
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