Lucie in Ottawa

I unfortunately selected Atlantic Vans among others competitors and I will never ever redo such mistake again. Very poor customer service, very rude management staff and particularly a certain called Renee. During the moving, they broke some of my kitchen utensils... and as if that wasn't enough, I am missing mattress. I phoned them and their so call Manager Renee rudely told me that I wasn't the only customer and that I had to make my own plans for the next 4 to 6 weeks. One of their CSR agent was so rude and unprofessional and even refused to pass me to their so call Manager. After I had insisted, she finally passed me their so call unprofessional and unhelpful Manager. Instead of calming me, they rudely made me understand that they are a big company with 3000 to 5000 square feet warehouse and that they don't have a personnel to go look for my mattress, they make me understand that I have to wait 4-6 weeks before they can get back to me and if my mattress is not found, I will have to assume and get the value of my mattress minus 325$ deduction... that I am not the only customer and Renee even f orbited me to call again because no one was going to take my call for only a mattress. I am an unhappy customer left alone with my family without mattress. I don't recommend this company one bit as they are so rude, unprofessional and very unhelpful. What shocked me is that they even told me never to call them again and that I am not the only customer... zero on customer service. A waste a money and energy!! Save yourself from trouble!!!