Atlantic Van Lines

Moving & Storage
TORONTO ON M5R2E2
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HomeStars  >  Moving & Storage in Toronto  >  Atlantic Van Lines
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43%

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Reviews by rating (past 12 months)

Reviews for Atlantic Van Lines

Average customer rating:
4.4 10 (100 reviews)

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Private User
Private User
Private User reviews Yarmouth, NS
0/10

Never hire them

There is so much to say.
At first, everything seems fine and legitimate with the sales representative, but when you confirm their service, they load you with extra fees. The estimate was originally $2000, but then they added stair fees at the origin of the pickup and destination for $600 even though I specifically mentioned we were on second floor. They then added warehouse fees of $108 when all I wanted was a move. They disregarded my student discount of 5%.
Secondly, the movers didn't protect any of the valuable items. They ran out of bubble wrap and blankets. They said they would be taken care of at the warehouse but they were not. All our items were damaged or destroyed, a piano, a desk, speakers, bookshelf, etc.
Third, they charged $200 of fees for the piano, but the movers were unaware and unequipped for handling a piano. It is a 1929 antique piano in excellent condition and they managed to damage it like it was an old rag.

I do NOT recommend this mover at all. Do not trust them with your personal items.

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Private User
Private User
Private User reviews Ottawa, ON
0/10

Terrible movers

They told the price in the beginning 1600 cad dollars and just one day before 3000$. Didn’t negotiate and bombarded with heavy cost. Do not go with them. They are not trustworthy.

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mick in Pickering
mick in Pickering
1 review Pickering, ON
0/10

My dearest possessions destroyed

My prized possessions ,my motorcycle, my belonging either destroyed lost or broken. I CANT even work my tools are broken or missing.I don't know what to do .
How could the do so much damage I don't understand.
The boxes which I bought new for the move have big pieces missing,big holes and are all showing signs of being crushed

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Private User
Private User
Private User reviews Toronto, ON
0/10

Used car salesman tactics

I hired Atlantic Van lines for a part move from Quebec to Toronto. They gave me a quote then after it was agreed to, they kept changing the conditions related to the move always in their favour. First the price went up, second, they kept changing the dates for pickup, third, they were 7 hours late for said pickup and fourth, they changed the dates for delivery by almost two weeks. They also added a $325 deductible which was never mentioned before. During the move, they broke my television, now unusable. I made a claim and it took 9 weeks and 5 emails before they responded. Finally, they told me that they could only cover the equivalent weight of the tv, 55 lbs x 0.60/lb for the grand total of $33. They then subtracted the $325 deductible for a grand total eligibility of -$ 292.00. They offered to pay me $30.00 if I signed an agreement to forever discharge them from a claim. I wish I had read reviews before I hired them to move my belongings.

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Private User
Private User
Private User reviews Toronto, ON
0/10

Absolutely unprofessional

Where do i start. My quote was 920 got bumped to $1560 now thats not my main issue my main issue is they have failed to deliver my furniture last week and now with my cornfirmation being today which i do have the voicemail they are saying they cannot deliver until friday!
Here I am took the day off work and nothing is being delivered.
Delivery was set last week which wouldnt have been a big deal if it was delivered.....
Have had to pay for a hotel 4 nights in a row so my children had a place to slee, now i need to purchase a hotel for another 4 nights ? Great 8 days ×200 plus other expenses my move just turned to $3000 +

The staff at richmond office in BC are the most RUDE AND IGNORANT people i have talked to since movong from Hamilton.
My options are to now rent a uhaul and drive the 100s of kms to and from to get my furniture which is another expense .
Most frustrating company i have ever dealt with.
Sincerely a fellow buisness owner with no choice but to wait for a response on their end .

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Melodee in Toronto
Melodee in Toronto
1 review Toronto, ON
0/10

Horrible Experience

Horrible customer service and the movers are inexperienced, incompetent and have complete disregard for your furniture. We dealt with Maria on moving day when we complained about how the movers didn't speak English and were dragging furniture. Maria advised them to wrap our furniture because THEY were incompetent and in the end we were charged. We have complained, submitted a claim for all damages and for wrap that we were unaware we were being charged for and in turn an approx $2000 claim was turned into an offer of $25. What a slap in the face for an issue with their company. We are left with a damaged property, damaged furniture and out money for the workers incompetence. On a last note the workers stopped while driving our my paid time and we complained and Maria didn't seem to care. Horrible company and customer service!

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Private User
Private User
Private User reviews Toronto, ON
0/10

Hidden fees galore!

A Lot of hidden fees, misinformation (or partial truth) and terrible communication after they have picked up your goods. I dealt with Maria and will not recommend this agency to anyone looking for an inexpensive, hassle free, no surprise move.

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Private User
Private User
Private User reviews Montreal, QC
0/10

Worst experience of moving Montreal-Vancouver

Worst moving experience ever. Do not use this mover ever. They use false weigh tickets to charge you more, even doubling weight, lose things fortunately only one box in my case, and offer you a very low amount for lost items 30$. CBC Marketplace has produced a documentary on this company. I have been afraid until the end that my daughter would have to pay another extra fee to get her belongings. This company uses gypsy truckers to move your things. Were supposed to pick up goods in Montreal and Gatineau and merge shipments in whse for one unique shipment.

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Kevin in San Jose
Kevin in San Jose
1 review Victoria, BC
7/10

Honest service

Everyone seems very unhappy and only posts bad things, but this company has done right by us. We booked our move from Brampton, ON to Los Angeles, CA. We were invited to view the scaling procedure and we were extremely impressed with the way the warehouse was presented. They have a very large facility and very neat. I was impressed with the way Anita and Lucy helped put our minds at ease.
Got our delivery this past Saturday, January 21, 2017 and everything arrived in good shape. Yeah, there were a few dings and small items were scratched but I am not very picky and considering the distance it traveled, I was very impressed.

Believe me, I have dealt with worse companies than these guys and i was very impressed. Sometimes I think the public concentrates more on the bad than the good that people do.

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Wesam in Toronto
Wesam in Toronto
1 review Windsor, ON
2/10

Hidden Fees

Greetings,

The company did the job, to be honest.
HOWEVER, their customer service is without exaggeration do not give a crap :). I contacted them regarding an extra fee which the driver waited until all the goods are in the truck and tied to mention. The extra fees are a total of 390 CAD before tax. I did not initial in the contract until the driver wrote "Customer was not aware of extra charges" which is the paper they receive with the goods.
I moved my stuff and went for a vacation and when I contacted them (3 months after the incident) they said you are too late and we will not negotiate nor we will waive any charges. After couple emails, the manager: Lucy, who called herself "the highest level of management in this office" replying to my request to speak with someone of power and willingness to talk, offered me a 50CAD discount HAHA. She also said via phone, she doesn't have anyway to confirm what I am saying with the driver and she will not continue the call.
To be fair, they were not late and the driver was nice, efficient, and quick. The manager (Lucy W) and the sale representative (Maria L) were very polite and understanding. They gave me more than 3 months before a single payment was required (they pardoned me for being away from Canada).
Just be aware of two things:
1- They seem as they do not really care about satisfation as long as you are paying :).
2- HIDDEN FEES, ask before you are trapped. Ask for it in writing in email :)

Good luck!

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Atlantic Van Lines

Our many years of experience ano quality service will have you satisfied with every aspect of your move. We offer full door to door service moves including storage services.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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