ChrisA in Calgary

We moved into an Excel spec home in the Mountainview area of Okotoks in January this year. Originally we were helped by a fellow named Chamse, and then later by Luc and Ellen. The process was painless and pleasant, and the staff were willing and able to help with whatever we have needed. We love our house - it's the perfect layout, location, and features for our life now, and for years to come. Plus, the neighbors are AWESOME in the area, and we are completely satisfied with our choice of builder. All of the excel staff we have dealt with have been dedicated to making sure we have had the best experience possible, from Luc and Ellen for all of our post-move in questions and assistance to the QA and construction folks helping us with the post-move inspections. Let's be clear - no new home build is completely without issue. We have had a few pop up since moving in. Excel has made every incident their top priority and has made sure that all of our concerns have been taken care of promptly and completely. We've built with a bad builder previously, and the difference in quality of service from a good builder like Excel is VERY apparent. We had similar plumbing backup issues in both homes within weeks of moving in. After calling Excel's emergency line at 9pm or so, they had a plumber, a plumbing inspector, and a cleanup and sanitation / recovery crew come out that same night. They worked through to the early hours of the morning, all at Excel's expense. It ended up being a little construction debris in the line left by one of the sub trades. Excel dealt with that contractor and assured us that they had taken measures to prevent this from happening again with other builds. We have not had any issues since, and Excel has checked in on us several times to be 100% sure. To contrast that, when we reported the same plumbing backup to our previous home's builder (Not Excel): they told us to clean it up ourselves, gave us numerous amounts of bogus explanations (that it had come out of our washer's emergency drain, despite the fact that it was toilet paper and feces) and blatantly tried to hide what the actual issue was. They didn't send any crews out to look at anything until the 6th backup, and with a LOT of stern insistence on our part. In the end, it took this other builder 12 months to identify the issue - that they had plumbed all the basement lines completely level (with 0 grade). Even after identifying the issue, we had to escalate the issue as far up as we could go numerous times to have the other builder come in to break up our basement floor and re-plumb the lines. Again, this was a previous home, not built by Excel - I am only providing the example to show the contrast between a good builder like Excel and a bad builder (that I will not name here). So, if you're still reading, and you're thinking about going with Excel as your builder - rest assured that they have your best interest in mind. No new home build is without issues. Not one. The difference between a bad builder and a good one is HOW those issues are dealt with. Excel has treated us like respected clients at every step along the way and has made sure any issues we've come across have been resolved to the highest standards and in a prompt fashion. Thanks Luc, Ellen, and team!