Fai in Toronto

I recently had to deal with Tasco for an extended warranty claim and experienced nothing but friendliness, professionalism, and satisfactory results. My condominium building purchased the washer/dryer combo from Tasco more than 3 years ago. Like many residents in my building, I also purchased an extended warranty service from them. The machine recently ceased to work and I called Tasco for the extended warranty claim. I was greeted with courtesy. They communicated the problem report to the company they subcontracted for the extended service. The Tasco staff who took care of my case diligently followed up with all the companies involved, including the manufacturer. Throughout the entire process, she never failed to provide me with regular updates so that I knew that my case was being worked on. When it was determined that the unit would be too expensive to repair, they arrange for a replacement unit and took care of all the financial arrangements without any hassles on my part. I would definitely purchase appliances and services from Tasco again. I used to manage a technical support group in my previous company, who subcontracts services to other companies as well. I understand the challenges of managing activities and resources in other companies. The fact that Tasco managed to do it quickly and efficiently is a testament to their commitment and efficiency.