Bought a brand new home in 2007 from a local builder who uses Pollard doors and windows. In 2010 one of the windows developed a crack in the seal. The warranty did not cover the labour. It cost just about as much in labour to simply remove a slider and replace it as it would have cost for the material, and they were working in the area for the builder. Wanted to put a storm screen/sun light door on the front of the house. Pollard did not install a standard size front door. Now in order for me to place a storm door over Pollard's door I have to purchase a custom made door, hundreds of $$. Pollard's warranty not worth much to me so I'm not concerned about that issue with installing a storm door. BUYER BEWARE OF WHAT YOU ARE PURCHASING FROM POLLARD
- Approximate cost of services:
- $20,000.00
- Company Response
Our product warranty provides full replacement costs for two years from the date of invoice. After two years, we charge for labour and provide the replacement product at no charge, up to 25 years. The window in question was a horizontal slider 48" x 32". The glass was replaced at a price of $96.00.
The front entry door that was supplied (not installed) by Pollard Windows Inc. was specified by the architect and approved by the builder. The door supplied is a standard slab size of 34".
There is no need to beware. Our standard warranty is posted on our website for all to see and our prices and policies are fair and reasonable.