If you are considering replacement windows I would recomend Pollard as a company not to consider. They took 11 weeks to deliver, not 6-8 as promised and another 9 weeks to fix one of the defective patio doors. A total of 19 weeks of nothing but frustration. Yesterday I had the moulding they installed around one of the patio doors replaced and found there was no foam on the bottom two feet on both sides between the window frame and the wall, you could see daylight. Their customer service is really bad, they don't seem to care. Never again.
- Approximate cost of services:
- $8,000.00
- Company Response
Although the contract was signed in the first week of May, the order was not entered until the last week of May,after the final measurements were taken by our installer. Our Sales Rep will take the initial measurements to allow us to create the quotation. These measurements must then be physically verified by the installer before we can begin to manufacture the windows.
This particular order was for painted product and we did experience an unusually high volume of orders that required painting at the same time. This resulted in a delay that was communicated in writing. We installed this order on July 19th, eight weeks after is was entered.
In terms of servicing our sliding patio door, I agree, the process did take much longer than it should have. The issue was initially thought to be related to the installation, however it did turn out to be a product issue. The door is now operating as intended.
With regards to the installation, our installer applied low expansion spray foam insulation evenly around the perimeter of the door from the outside, applied aluminum capping, caulked all joints and applied a vapour barrier tape to the inside. Further, our window and door installations are warranted for five years from the date of install.