Reviews

0/10

Ordered my appliances June 16, they were the first thing I did for the renovations. I was told that the cabinet makers and the granite people would need the specs. The renovations are done but for the appliances, as of September 30 the cook top and the inline blower have not arrived. I will need to pay for the cabinet makers and the granite people to come back to finish the work. I was told that the appliances would be here mid July. Tasco has not once called me with why the appliances are not here. I have called them repeatedly and was told that the inline blower will not be here until October 5th by the shipping department, when I went in to pick up the cook top I was told by the warehouse that I will not receive it until after thanksgiving. I now will have to pay the appliance installer for two visits because I need the ovens and the cook top for Thanksgiving.The sales people at Tasco were excellent when I bought the appliances but no one has been helpful since then, and that includes the store manager. According to the shipping department the distribution centre didn't have the inline blower, I never received an explanation for why the cook top was there in early August but not there by the end of August. I am completely disgusted with the way Tasco does business and I advise anyone thinking of using them to rethink it.

Approximate cost of services:
$22,000.00
What could this company do to improve their services?
Contact people when there is a problem with an order don't wait until they are expecting delivery and have arranged installers.
Any advice to offer fellow homeowners facing a similar project?
Don't use Tasco. If you have hired a contractor and are renovating, schedules count, Get a guarenteed delivery date.
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Company Response

Hi Ruth,
Tasco is sorry that there was delay in receiving your appliances. Some appliance models we don't stock and if they are a special order it can take up 6-8 weeks. We don't have control over back order issues unfortunately and sometimes are at the mercy of the manufacturer.