Reviews

7/10

I had a simple top up of attic insulation. The individual who gave me a quote was friendly, professional, and thorough. There was a little bit of a mess to clean up after he went up and took a look at the attic. So there were pieces of insulation on my son's floor afterwards. The work was booked and completed within a week since it was an easy job. On the day of the work, the labourers were also friendly and attempted to be considerate. They did arrive almost an hour early so I had JUST changed and got out of the shower. Although they covered my son's room with a sheet, insulation stuck on them so there was a trail of insulation from my sons room down the hall, the stairs and out the door. It was also a rainy day so insulation that was flying from their truck must have escaped the hose or the truck but the front of my garage door was COVERED in wet insulation. Due to the rain I couldn't clean it up until later, and it had dried and became difficult to clean up. My garage door is black so it was really noticeable. I let the company know but no offer of support for all the clean up I had to do after the work. The actual work was fine but the clean up after, didn't make me 100% happy.

Approximate cost of services:
$900.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Camille
Thank you kindly for your review! We would like to offer our sincerest apologies for any mess that was left behind in your home. It is our company expectation that your home be left the way it was when our crews arrive. We are actively looking into why your concerns were not addressed when you reached out to us in regards to clean up. At Great Northern Insulation we take pride in our work and the service we offer. We consistently aim to be #1 in our industry and we can’t do that without listening to our customers. We appreciate that you have taken the time to provide us with your feedback so we can continue to improve our service levels.
Thank you