In many ways, Homestars has been very helpful when finding success in business. Unfortunately, their customer service, for supporting small business owners falls short much of the time. I often do not find Homestars' customer service efficient nor helpful, leaving me to navigate and/or problem solve issues. For being in the customer service business themselves, I find this ironic and frustrating. I appreciate the forum and generally like the review process, but if the service aspect does not improve, I'll be forced to take my business elsewhere. This would be a shame.
- Approximate cost of services:
- $250.00
- Company Response
Thank you so much for the valuable feedback. As an organization experiencing amazing growth, we often have a tough time keeping up the demands that growth places on us as a business. Fortunately, feedback like yours provides a view of what we need to address in order to ensure our growth doesn't negatively impact our community.
We are focused on continuous improvement and are committed to that as it relates to our service. Please feel free to contact me via email (ryan@homestars.com) directly to discuss your specific situation.