anai

BEWARE of this store!!! My experience so far has been nothing but unpleasant. I purchased a glass dinner table from this store in April and after a delay in delivery, received a defective product (when put together, one leg was different in angle). With not much resistance, they agreed to replace it. However, the other table, once delivered, was severely scratched. This is when I decided to return the product all together. The personnel there was extremely rude, and confrontational. The manager (Kim) refused to stand behind the quality of her products and was clearly indifferent about general satisfaction of her customers. After numerous phone calls and days of negotiations, she finally agreed to issue the refund. Although the table was picked up by them sometimes in early May, I am still waiting for them to give me my money back ($683.99). It's been a couple of months and so far they've given me every excuse in the book as to why this is still pending. How is it that this store is still in business? I will never shop here again!