My husband and I had the WORST experience with Marni. She actually told us that a bedroom set was one price when we put a deposit on it then when we came to pay the remaining balance (2 days later) she gave us a different price! Its our fault for not have had her write the quote down. definatley have her give you everyting in writing. When we asked her to have the set delivered to us it took a week longer than she had said it would take and when we told her we had nothing to sleep on because we were expecting the delivery on time and had sold our old set she told us to "go to a hotel"! Outrageous! Also, the furniture is the worst quality! The drawers to the armoire we purchased did not fit even after she claimed to have had them "fixed". When we told her that upon delivery they were still not fitting properly she said she would have the people who had "fixed" them come by and fix them the next day at 5.00 pm. Nobody showed up and nobody called to tell us they were not showing up. Very unprofessional. All our clothing is lying on the ground in our bedroon since we can not fit it in our Armoire since our Armoire drawers do not close the way they should. when we tried calling her and left her several messages she did not return our calls. WORST SERVICE POOR QUALITY furniture.
- Company Response
The bedroom set this customer purchased was infact a floor model and was sold "as is". The prices were clearly marked on the bedroom set and on the armoire this customer purchased as they were Clearance Items. Marely still had the armoire touched up before the delivery as an added service for this client at no extra charge.
The customer purchased this set and requested that the delivery be held off for a few weeks which we did. They requested delivery last week Thursday and were called a week before to confirm. The customer paid their balance, two days before delivery and then stated they wanted the delivery to take place on the Tuesday instead. That day was booked solid so we delivered it on the Wednesday, which was still a day before the originally requested date. When the delivery guys brought the furniture to the customers home they were instructed to leave it on the main floor. The customer transported the items themselves to the bedroom which "may" have caused damage to the armoire. We did not argue with the customer when their daughter called, we only asked that she look at it in person. (She was at another location and was told what was wrong with it)
After speaking to her later that same evening Marely agreed to have a repair person visit their home. When items are purchased as floor models, this is not required but Marely did so to make the customer happy.
If the repair person did not show up I will follow up with them on Tuesday to find out the situation and I will get back to the customer.