Brock Window and Doors was very professional from the sales man to the installer. We knew how much we wanted to spend and Brock made it happen. The windows were installed 5 weeks later. Jay was the installer and we couldn't have asked for a better guy. He was friendly, polite and explained everything to us. If we hear of anyone looking for windows or doors, Brock would be the company we would recommend.
2 1/2 months back we had Stone-Ridge Paving replace our driveway. After 1 month cracks started to appear. We called them many times and finally they came and filled them. We have noticed that the crackes are speading and MANY MANY MORE have appeared. We were told about Stone-Ridge reputation from my mother and brother in-law who had there driveways replace by Stone-Ridge 2 years ago and they are a mess.Marchello was a smooth talker and we fell for it. DO YOURSELF A FAVOR AND NEVER NEVER HIRE STONE-RIDGE PAVING. Pass this on to your family and friends, we sure have.
We were contacted by the Smith's this past week and on Sunday August 22 we attended their home. We reviewed their complaint and decided that the issue was not to our fault and therefore was not a warranty issue. When we originally attended the home to provide them with a new driveway Sal from Stone-Ridge had advised Mrs. Smith that we had found a broken cable and pipe on the bottom portion of her driveway and recommended that she get it fixed and we would return at a later point. Obviously this recommendation would have costed us as we had already brought our crew and equipment to her home, paid travelling costs to the employees and had excess asphalt sitting in our truck. Mrs. Smith indicated that she didn't care because she was selling her home and to go ahead and do it even though we told her that he driveway would break/ crack. We followed her instructions.
Mrs. Smith is complaining that she has a hairline crack on the top portion of her driveway. On Sunday we advised her that the area has a hairline crack because she has a city tree root growing under her driveway and has caused upward pressure on her driveway. As indicated in our warranty clause in our contract this is not warrantied since we cannot control this external factor. Mrs. Smith insisted that we redo her driveway. We advised her that even if we wanted to redo the driveway it would crack again since the issue (the tree root) would still exist. She insisted that there is no tree root.
HOWEVER, in order to provide good customer satisfaction we advised Mrs. Smith that were willing to provide her with 3 options. (1) We would remove the driveway asphalt and if there was a tree root she would have to have it removed and then pay our expense at cost to have her driveway repaved. She disagreed. (2) We can fill in the hairline crack with new technology and have her driveway sealed at our cost. She disagreed. (3) Lastly, we walkaway as it is not our fault.
Mrs. Smith threatened to make Stone-Ridge's life miserable by using her authority.
Please note that the Smith's say that they were told of our supposed "reputation" from their mother and brother-in-law, then why would a reasonable person go with the same company.
We strive to be #1 in our industry and provide excellent customer satisfaction. We do not like to be taken advantage of. We are based on referrals and therefore keeping our clients happy and doing a good job is important to us. Before taking Mr. and Mrs. Smith's advice seriously kindly attend their home [address removed--Ed] and look at their driveway.
