Bad Customer Service Don't fall victim to Dr Green's tactics - In spite of cancelling our service with Dr Green, Dr Green felt it their right to continue attending our property against our wishes. We called four or five times to cancel as it was apparent that they were not understanding our message. Not very intelligent you say? Maybe not but I suspect otherwise ... I suspect that this is part of Dr Greens sales plan ... a very active approach to intimidating customers into paying for services against their wishes ... Dr Green shows up, does some work (of which it is difficult, at best, to validate the quality), and enforces payments using intimidation. You see, we began to get collection phonecalls when we refused to pay for the service as we had simply not authorized it . However they threatened to send the nonpayment to a collection agency and the credit bureau. I am very lucky that I have dealt with this sort of intimidation before but how many senior citizens can or should have to withstand this pressure. This morning, the president (and I use the term loosely) Ryan van Haastrect told me that he wrote off the account, like he was doing us some sort of favour. He should have to pay me for the time that his peons have wasted. This is clear evidence that at all times and by law, customers should be contacted by a company to authorize annual renewals. Stay safe and don't get entangled with Dr Green. You may come to regret it.
- Approximate cost of services:
- $1,000.00