Placed an order for an over-the-range microwave on July 23rd and was initially told it would be ready for pick-up by Aug 3rd. Taking for granted that I should expect things to arrive when I am told they will, I booked an installer through Tasco for Aug 5th. On Aug 3rd I called the store and was told that the microwave would not arrive until Aug 5th. I asked the Tasco employee on the phone to cancel my appointment with the installer and rebook once we have confirmed that the microwave was ready. Aug 5th arrives and the installer calls at 7AM asking when he can come in. I end up having to explain to him that I don't even have the mircowave yet. Later that day I call Tasco again and I'm informed that the mircowave will now not arrive until Aug 12th. I made the mistake of paying for everything up front. Tasco now has my money and doesn't seem to care when I actually will receive my microwave. At no point have I received an explanation for the delays or any hint of an apology for the inconvenience they have caused. I bought at Tasco because their price was about 10% cheaper than other stores. Now I would have much rathered paid the extra money to have been able to do business with a company that operates with at least some integrity.
- Approximate cost of services:
- $500.00
- Company Response
Hi Burt,
Tasco apologizes that there was a delay in your microwave being available. Through no fault of or own sometimes appliances can become unavailable and at moment's notice, without prior knowledge. Your comments are much appreciated.