Jun in Toronto

The reason I am writing this review because of the quality of service and trust. Spring Home installed a new furnace for me early this year,the installation was great and the technicians are professional.  Few days later the installation manager came to audit the installation job and adjust the furnace in order to optimize the performance. As I was told by Mr. George, the furnace default setting is according to the manufacturer’s lab, but in real world the working condition is not as perfect as the lab.I did not write a review  at that time because I was too busy until I was impressed when they helped me again. My daughter came back from university on a Friday early July and would have a birthday party at home with her friends the next day, unfortunately my air conditioner stopped working Friday afternoon…such a bad day… so I called George, he showed up in one hour and found that it was not fixable. After I explained to George how important the air condition was for my daughter tomorrow. He promised me to have an emergency team to do the installation in the evening. What his words were” you are my customer and I take care of my customer”.I know it was hard for them to have a team immediately in the hot air conditioner season, the installer came around 7:00PM and they finished around 12:00AM midnight. They did it. I highly recommend Spring Home to all of my friends and families, because they not only do great job, but also take care of their customer(this is the most important to me!!).