Reviews

0/10

I took possession of my brand new reidbulit home on Friday January 29 2016. Upon looking at my furnace and duct work in the basement I am pretty appalled at the work done on my home. There are holes every 12" in my duct work resulting in 27 different holes foil taped over in my ducts. Also I looked in the cold air return duct and there is no hole cut out to hook up the duct vacuum. There is about an 1/8" drill hole in the cold air return where I'm guessing the vacuum was going to be hooked up but looks like the hole was drilled and forgot about. Also there are big white chunks of something in my powder room register. I was also told by the project manager that the duct vacuum was hooked through the bottom of my furnace. I don't really know why that would be done seeing you wouldn't want to pull everything through the furnace. I am a very UNSATISFIED customer And would not recommend this company.

Approximate cost of services:
$200.00
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Company Response

Hi Andrew,

We tried to reach out to you to explain our furnace and duct cleaning method to you however you have chosen not to take us up on our offer, so I will explain.

There is an 8 inch hole cut above the secondary heat exchanger to which the suction hose is attached this prevents the debris from falling onto the secondary heat exchanger , there is no need to cut another 8 inch hole into the return air duct work as we pull the blower motor out of the furnace and that is where the 8 inch suction hose is then placed to consume the debris from the return air duct work. It is unfortunate that you are not familiar with pulling out the blower motor when furnace and duct cleaning is performed, as this should always be done and is always required when cleaning a furnace properly. The reasoning for the holes in the duct work is to ensure all the construction debris is out of your HVAC system, in Alberta we do not only clean the duct work but we also clean the furnace itself. Should you have any further concerns please contact us at any time.

We are not aware of any complaint through ReidBuilt Homes, would you please give us a call 403-561-1410 or 403-619-6889 we will send someone out (owner) to meet with you and discuss this matter.