They charged my 81 year old mother $320 to snake her kitchen drain that took less than one hour. This far exceeds the market rate for this service. To some seniors, problems like a clogged drain are overwhelming and they are easily taken advantage of. When I called to complain for the excessive fee compared to the time and effort, I was told the manager would call back but he did not. He assigned the call to the plumber who had no authority to correct the situation. He just said it was company protocol. Beware of their excessive fees and shop around if possible.
- Approximate cost of services:
- $320.00
- Company Response
Thanks for your respond. We do provide a senior discount which was also applied to this job. Customer always has an option to proceed with the work or not. You should have called a few companies to get quotes and then choose which company you wanted to service your mother. You can't blame a company that helped your elderly mother with her clogged kitchen sink when you didn't do the homework of collecting estimates.