Reviews

1/10

I was having an issue with my furnace pilot so called in mr furnace , they stated there was a 140 dollar fee to come out and diagnose the issue. Took the service tech 1 hour 20 to get to my house after getting lost , upon arrival he stated it was the pilot light being dirty , so once he cleaned that and out a small little ground wire on the pilot the problem was solved , he than tried selling me a new unit as they alway do , the tech was extremely slow well doing his repair , what should have taken a half hour took him almost an hour , so after getting it running he tried informing me he had to scope it , which I stated it had just been done on the annual inspection. He than Mae me sign a waiver which was fine but than handed me the bill , 140 for service call 250 for the repair , With taxes and everything is came to 416 dollars , I thought that was kind of steep but was stuck paying the bill seeing the work was all done . After he left I called a few other companies to get a price and it was no more than 250 to do the same repair ,these folks are absolute con artists and I wouldn't reccomend anyone using them .

Approximate cost of services:
$450.00
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Company Response

I am very sorry to hear about your experience with Mr Furnace. Please call me at 905-651-8228 to resolve this issue. All the best, Randy Norton, General Manager.