One of the coldest winter nights and our furnace stopped working and no heat in the house. A call to Tradesman provided customer care at its finest. Marquis arrived and saved the day...a technician with great knowledge, thorough analysis of the furnace and took the time to explain and answer all questions. He was able to determine the source of the problem and we are still amazed how quickly it was fixed and our "igloo" was back to cozy warm. Many thanks Marquis...you are an asset to the Tradesman team!