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I would like to say how impressed I was that , given that it was New Year's Eve and I'm sure that these three technicians - Milton, Brandon Baldwin & Josh had family waiting for them at home, they were more concerned about my plans and when I needed to be elsewhere for the evening, and treated their work on my replacement water heater tank like it was any other regular work day, not concerned at all about their own plans, even when it got on to suppertime and I was urging them to leave it and we could deal with it today (Jan 1) or Sat (Jan 2 if need be. All went well with removal of the leaking tank and replacement installation, until they were in the clean-up and final testing stages and they discovered that the pilot light wouldn't light the burners in the tank, and they exhausted all possible ways to fix it. Then Robert arrived on scene, and he, too, tried to get the situation rectified last evening. These guys are awesome! Robert (one of the on-call technicians today and the one who arrived on scene at suppertime last night) has already called to say he's been in contact with the supplier and, once the needed parts are gathered, he will phone again to let me know he's on his way to get my new water heater tank up and running. Thank you for continued amazing service. Happy New Year to all at Roy Inch & Sons.
- Approximate cost of services:
- $2,700.00
- Company Response
Thanks You Lynn, Brandon, Josh and Milton where all recognized in front of their piers for the great job they did for you. We also would like to Thank You for allowing us to replace you water heater.
Peter Inch