We recently purchased 2 sets of Jeld Wen garden doors from Lowes because the price was great!!. We noticed that one of the internal blind controls was missing but figured it may have fell off and could be repaired. After proceeding to install 2/2 of the doors once we cleared the opening, we noticed that it also had a different style bolt for the stationary door. The following day we went to Lowes and had a work order sent to Jeld Wen, the Jed Wen form stated that we would hear from them in 2 business days. 2 weeks later I returned to Lowes and had them look into why there was no call saying when we could expect the service people, Lowes called back and said Jeld Wen said we were in Que and they would get to us. We then proceeded to take a 10 day family holiday, on my return I went back to Lowes to see where Jeld Wen was they called Jeld Wen and Jed Wen says no we didn't get any paperwork. So Lowes does the paperwork over again and the manger takes point. I receive a call 4 days later from Jeld Wen they can have someone out to me in 7 WEEKS. The customer service at Jeld WEn is some of the worst service I have experienced. They even at one point blamed Lowes, while I sat there both times paperwork was filed and watch it being sent.
- Approximate cost of services:
- $1,100.00