CB in Markham

We had been shopping for a new heating and cooling system since moving in to our house about a year ago to replace an older furnace and a non-functioning air conditioner. We researched various brands of equipment and had a number of contractors visit our home to provide estimates for the work. After doing our research and settling on an American Standard/Trane system we had a number of contractors visit to provide estimates, but we just weren't completely satisfied that all of the details were being addressed --- that was when we noticed the reviews for Spring Home Heating & Cooling on HomeStars and decided to give them a call. Cy was able to make an appointment to visit us the very afternoon that we had called. After our discussion with Cy and his review of our requirements and installation details we were most comfortable with Spring Home Heating & Cooling doing the job versus the other contractors. Cy showed us where some other contractors may take some short-cuts (IE: not using matched A/C coils, using existing duct work instead of replacing where required, not installing return air ducts with vanes to distribute the air flow across the whole filter, etc.). These are things that other contractors didn't even discuss with us and when I called them back to inquire they weren't able to answer our questions. Cy even called in George for a visit that same afternoon for a second opinion to make sure that they would be able to accommodate our installation requests since we were replacing a mid-efficiency model and the direct venting requirement for our new high-efficiency furnace was posing a challenge in the completely finished basement. They also made sure to double-check that the system we had selected would qualify for the maximum rebates available (making sure that the system registration for the furnace, A/C and A/C coils were registered with the Air Conditioning and Refrigeration Institute (ARI) with the expected SEER rating to ensure that it qualified for the tier II air conditioner rebate from the OPA). We arranged for an installation date in early June and Cy was very responsive and answered any questions or concerns via phone or e-mail that we had before, during and after the installation was completed (in fact I am sorry that I've taken so long to post this review given how responsive everyone at Spring Home Heating & Cooling was to any of our questions). The installation crew arrived on-time and worked diligently through the day to complete the installation. The quality of the work was excellent and all of the details were taken care of --- the installation was very clean and neat and tidy (see the pictures). After the install we were shown how to operate the humidifier, clean our new air cleaner, how to operate the controls and provided with all of the manufacturers documentation. Cy followed-up via phone immediately after the installation crew had left to make sure that we were satisfied and to see if we had any questions or concerns. Since I am so late in posting this review (Sorry guys!) I can also comment that everything is working perfectly for the last two months (very glad that we have a functioning air conditioner). Shirley and the team were very quick to process the OPA rebates (our cheque is on the way) and the guys returned our old rental hot water heater to the rental company the very next day. In short I am very glad that we decided to make the call to Spring Home Heating & Cooling and I am extremely satisfied with the products that we purchased and the quality of the installation and customer service both pre-sale and post-sale. I wouldn't hesitate to recommend them to my friends and family. Cy, George, Shirley and everyone else at Spring Home Heating & Cooling --- A big "Thank You!" for a job well done.