Worst decision I have ever made
If you want to be frustrated, this is the company for you. Once you leave the show room you are out of luck. Any service provided after the initial build is never on time and their customer service department needs major training. I have been hung up on numerous times, they stone wall you when trying to speak to management. Of all the issues i have had with this company: 1) had a leak from my master bathroom that went to my living room after possession of 2 weeks 2) Counter tops were not set properly 3) Their service manager admitted that i was skipped on more than 3 occasions for the pouring of my concrete 4) Gas valve went on my heater after being in the house for 1 month took them 5 days to change 5) Built my detached garage but could not get in it until after 3 months because of no slope If I didnt have to ever speak to their customer service people in Calgary they probably could have still gotten 3 stars, but having to deal with that group that has no respect or consideration if i could give a negative rating i would. Their customer service is deplorable, i have never dealt with any company or person so disrespectful and I know they know they have an issue based on all the other reviews i am seeing here.
- Approximate cost of services:
- $565,000.00
- Company Response
Customer satisfaction and making sure we get things right are cornerstones at Excel Homes. We apologize for the frustration and inconvenience. Our Warranty Manager is following up immediately to rectify the situation.