Colleen in Mississauga

Had Enercare's heating protection plan for several years and never used it, apart from one "22 point inspection" a few years ago. Called them this year and had them come to inspect our (very old but still working) furnace this year and they said there was a crack somewhere in the internal heat exchange and they tagged our furnace and shut it down. They sent someone the next day to try and convince us to rent a furnace from them. When we said we would rather buy they gave us a price which was about $1000 more than the other quotes we received for the same furnace. Part of their selling feature was that we would be able to cancel the protection plan if we bought a new furnace. When we decided to purchase a furnace through another company, I called Enercare to cancel our protection plan and I was told that I couldn't because I had a "verbal contract" with them, that my annual contract expires in March, and because I had called them to do an inspection this year. I have paid hundreds of dollars in the last few years on a protection plan and have barely used it, so they've definitely got enough money out of me in my opinion. And now they want to charge me another $150 because of some contract that I never signed!

I contacted Magnus and he was at my house in an hour. Thirty minutes later, my pool heater was working! He also helped us to get our gas fireplace up and running (it never worked). He is courteous, fast and knowledgable. Would definitely recommend!