This was our second renovation. The first was with another company, but we chose to try Thermo based on price and the 'service' that was promised. The service aspect of this general contractor turned out to be 'zero'. The guy who sold us the job apparently took his commission and ran. We were left with the owner who came to us twice, both times to 'inspect' and of course, collect. My husband essentially took over the job. The good part was that Thermo, for the most part, offered decent trades people (once we got to the 3rd electrician the 2nd one wrecked our upstairs carpet in 5 distinct spots when he was working on the 1st floor lighting) who were mostly available when we booked them. (So the 4 stars for timeliness is due in part to us running our own tight schedule.) We did wait for a bricklayer for 5 weeks. We are still not sure he exists, so we outsourced the job elsewhere and took it off the contract. The experience was valuable as we now have the confidence to do our own contracting in future. While we would call on one or two trades we met through Thermo, we will never call on Thermo again. You definitely get what you pay for.

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Dean's work is exemplary and beautiful. In viewing his portfolio, where he shows more traditional pieces, please note that he does modern as well (such as our home). Dealing with Dean is a sheer delight. He is courteous, consistent and a good communicator. He worked well with our designer, to the point that I left for work and left them to their planning, fully trusting that he would deliver on the plans. We recommend him very highly for any custom wood design job you may have.

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Company Response

I actually look forward to making contemporary furniture because it lets me be creative with design, materials and joinery. Your designer and I got along famously, and will hopefully collaborate on more projects in the future.