A representative of Thermo Building Products came to my parents' home one day last October and talked them into signing a contract to have some safety railings installed inside and outside the home. The contract was for a total of $5,000 and the rep took a cheque from my parents for a down payment of $1,100. This sales call was absolutely unsolicited, and my parents are both in their eighties and suffering from dementia. Two or three days later, my father had a change of heart and called the company to cancel the job and request a reimbursement of their down payment. After many phone calls over the past three months, I've be given nothing but excuses and broken promises. My parents live on a fixed income and still have not had their $1,100 returned to them. When I called the Toronto Police Fraud Squad to report this matter, the detective who took my call told me his computer records indicate that at least one similar complaint has been filed against this company in the past. Stay away from Thermo Building Products!