Irene from Calgary

On the pickup date, the movers were professional and I praised them for that. However, everything became a nightmare once our items arrived in Calgary. The company appears not to live up-to their promises, as such I am now having to fight to simply have the service that was promised on the contract and through phone calls I made to Mid west movers and storage. I was promised 5 weeks of storage once the household items arrived in Calgary, that is after the 10 to 15 days of shipping; but because I disputed the company wanting to hike the shipping rate to an amount higher than what was on the contract, they are now withdrawing the storage offer on the pretext that the storage started from the day of the pickup, which everyone knows does not make sense. I am extremely disappointed at their insensitive dealings because I mentioned to Debra the sales person that we do not have a permanent home until the end of October, but she simply does not care that they are breaking their promise. What they are saying is that we will be charged a storage fee of .08 cents per pound effective October 2nd if we do not get our items from their storage. It appears that they are more into making profit for the company and do not care for proper customer service. Very disappointed indeed and will never recommend the company to anyone.