Bob M in Whitby

It has indeed been a pleasant experience making a recent purchase from Casa Bella Windows . I own a ten year old house in Whitby, built by Alliance Homes. My need for a single window can about when the false window in my roof dormer needed replacement. I felt that the likely hood of matching it with the remainder of the house windows was remote, however I gave it a try. My experience with the service provided by Casa Bella Windows / Newmar Windows began with me speaking to Joanne Iadipaolo. She made it her business to clearly understand my need by researching an earlier order I made for my garden shed windows. Even though the style I ordered was no longer a stocked item, enough materials were found to give me the exact produce I desired. This was important to me because I wished to match the remainder of the windows in my house. The window was ready for my pick up exactly as was initially projected by Joanne. During the whole process from purchase to pick up, Joanne provided "personal involvement" and very timely corresponded with me on a professional level. I believe I interrupted the dock worker (do not know his name) during his lunch break, however he too provided me excellent and friendly service. Although I did not feedback my earlier experience in 2005 with my garden shed window purchase, I do remember it a positive purchase. It is indeed refreshing to get the level of service that Joanne provided. She made me feel that my very small order was important and that I was an important customer. I will be easy for me to highly recommend Casa Bella Windows to my friends and associates. Seems to me that the people that work at Casa Bella Windows are as good as the high quality product you sell. Best regards Bob Mills