archerhq from Toronto

My name is Rohan. I am both an owner, the board president and property manager of a small townhouse condominium corporation in the village of Long Branch of south Etobicoke, Toronto. My relationship with Avenue Rd Roofing began in 2003, when I hired them to replace the shingles of our west mansard, which takes the brunt of heavy winds. I decided to use Avenue Rd Roofing because of the advice given when they provided their quote for the job. Kaz, one of the installers at that time, suggested we needed to glue the shingle tabs so they will survive the high winds. He knew I could have taken that advice to another company that offered a cheaper quote, but he gave it anyway, because it was the best thing to do. Impressed by this attitude of suggesting what was best for the customer rather than only what was needed to win the job, I hired them to do the work. I have not been disappointed - 13 years later, only a single shingle has come loose. In 2006, I needed to replace the east mansard shingles. The exposure to wind was much less, so I gambled and went with another company who had a cheaper quote - of course, they also seemed to have a good reputation. I was disappointed when some of the shingles came loose a few months later and I could not get them to come and repair them, despite several phone calls and their boast of a 10 yr warranty - the same offered by Avenue Rd Roofing. Needless to say, when I needed to replace our top roof in 2011, I did not hesitate to call Avenue Rd Roofing, despite them again being the highest quote - I had learned the lesson: you get what you pay for; go for the cheapest price and you often get the cheapest quality work or warranty support. Why am I writing this review? Simply to acknowledge a quality company who operates on a high level of integrity and performance. Since getting the top roof done, a number of the top row mansard shingles (all on the east side which was done by the other company, except for one tab on the west mansard) have fallen down. I was afraid, since the other company has never responded to my calls (their work is still within the warranty period) I was expecting to pay for these repairs. I called Avenue Road Roofing, and who should show up? The same Kaz, who had now moved "up the ladder" from being an installer to representing the company through their warranty division. Avenue Road took full responsibility and repaired these top row mansard shingles for free, though it was the work of another company. Recently, one tab finally fell from the top row of the west mansard, 13 years later and 3 years out of the warranty period. Avenue Rd Roofing did not hesitate to fix that for free also. The final thing I will say about Avenue Rd Roofing is about their generosity as a company. When I had them quote our top roof, I explained that, as a condominium corporation, we are unable to secure a loan from our bank and will need to wait until we raise the money to do the roof. They did not hesitate to arrange an interest-free payment plan at a pace we could afford to avoid financial strain, so we did not have to delay the much needed work. Our condominium corporation has dealt with a number of roofing companies throughout our 38 year history and, from the report of those who are original owners, we have never dealt with a company like Avenue Rd Roofing. I would not hesitate to recommend them for any roofing job or any other work they do (such as masonry work, which I have had them do for us recently). As far as I am concerned, they set the pace for quality of workmanship, conduct and integrity. As long as they are around, I will never use any other company.