Built a new home with them. Process with sales lady was great, although she's not with them anymore. She was honest and truthful, which is far from what I can say about quality control after possession. Build was ok. Having lived in it for 2 years, we can now truly write an honest review. Caulking around windows have cracked open on almost all windows. Landing to our door was dropped by 2 inches which they refuse to fix. We believe there was no footing placed underneath the landing prior to.we are just starting our landscaping this year because it took us over a year to get our rough grade completed, due to Montorios lack of professionalism. Long story short, retaining walls were required because we have a walkout. They were not installed at the time of build, nor were we informed at the time of build that they were required. The president of the company had agreed to have them put in at no cost if we wanted to purchase the materials. We agreed, however, when we inquired about using proper methods to ensure proper drainage, they decided they didn't have time for it anymore and that they weren't responsible for it- evebthough it shows on the plot plan that they had, prior to the build, that it should have been connected to the house. I know someone in another community who had the same issue, and montorio finally agreed to have the retaining walls put in for them, free of charge. When I inquired about this, they said they were unable to discuss someone else's situation with me. its upsetting to know that we have spent so much money on our home, only to have to spend more money because of this builders mistakes. Other deficiencies: window flanges installed broken with broken flanges and built over. -holes in plywood sheathing framing were not fixed and siding built over it. -basement stairs lopsided, eventhough was pointed out during walk throughs. -deck built with noticeable slant (not the slope required for drainage)- was not taken care of, even after numerous conversations about it. -painters never fixed everything after walk through. -Quality Contol (Jim M) comes off as very nice because he knows how to talk, but after possession, there really is no "quality control" done. If the president can come to our house, and promise to have or retaining walls fixed for us, and then go back on his word, but do it for someone else, I would say these are not the types of people you want to be investing your money in to build your home.
- Approximate cost of services:
- $630,000.00
- Company Response
I am sorry to hear that you are still dissatisfied with the retaining wall situation in your new home, as you mentioned this has been ongoing for a couple years now.
As we have discussed with you the retaining walls were not included in the contract as part of your new home, but we did offer build a standard stacked retaining wall at no charge for you. When you requested additional specifications and discussed your construction expectations of that retaining wall we were no longer able to provide that for you at no cost.
Some of the other details in your email are new, and some of the other items were inspected and found to be in acceptable condition in comparison to our high quality standards. Please feel free to contact us and we can discuss if there is something we can do to help you.
Respectfully,
Montorio Homes