Jessica- our preliminary findings on this situation, from highly experienced carpet installers (reports available) indicate regular wear patterns on your carpet. We have also reviewed the pictures we have received from our inspectors, that do not show any unusual wear patterns on your carpet, or any unusual matting.
Our next step is for our Senior Managers to make an appointment with you to come and view the carpet personally, with you in attendance. You indicated that there is only one person living at the home, our records indicate the home was purchased by two individuals including yourself. We also show pets in the home.
In closing, Montorio Homes is a member in good standing with the Alberta New Home Warranty, Better Business Bureau, Alberta Homes Builders Association, and more. Members of these organizations require strict rules in terms of business ethics and values.