When I had an issue I posted my review on Homestars and Sabrina emailed me the next day committed to ensuring that I was satisfied with the service I received. Thank you to Black Forest for your dedication to customer service and going beyond what other companies would have done.
Beaver paved our 12 car driveway about 2 years ago and within months we had spider cracks. There are also lines everywhere which they said was unavoidable because of the width of our driveway. No other home in our area has this issue and all driveways are the same width. They knew the job was terrible because they didn't even leave a sign after they finished. I called during our warranty and they said they would come back but didn't. My driveway is covered with cracks like the 1 in the picture.
Hi Micheal,
Thank you for providing us with your feedback, I’m sorry to hear that you are unhappy with our service. Our records indicate that we received your complaint and did in fact provide a follow-up visit to correct the initial concern. However, as we discussed, it is not uncommon for the asphalt to wear over time, due to harsh changes in weather temperatures from season to season. We always remove our signs at the completion of each of our jobs, so not to worry, that is no indication of our quality of work or standards of service. Although our one year warranty has passed, we would be happy to stop by and take a look at your driveway and answer any questions that you may still have. Please let our office know if you have any further questions or concerns, again, we would be more than happy to stop by.
