Reviews

10/10

Dan arrived and put on his booties over his shoes. We took him to the tap in question, he took a look and gave us a quote. We approved the quote. My issue is he chose to no longer put on the booties each time he entered my home. Nor did he remove his shoes. Just a small thing but does leave a bad taste in my mouth. Repair was done. We paid and he left.

Approximate cost of services:
$346.00
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Company Response

Good day Tina,
We are glad to hear your repair went well, we are sorry to hear that Dan did not remember his bootie covers after the first time wearing them in your home. We will speak with the service technicians again reminding them of how important the covers really are. We do hope you have a wonderful day.

10/10

Over the past year all three of the toilets in our home started breaking down, we chose to replace them all. After doing quite a bit of research on toilets we chose the right ones for us, and although they said we could install them ourselves on the pamphlets inside the new toilets, we chose not to take any chances and called out favorite plumbing company, Knight Plumbing, Heating and Air Conditioning . Colin came on November 1st, worked for a few hours, having to deal with a few unexpected situations, due to the age of the old toilets, thank goodness he was here. All three toilets were changed out, Colin took away the old toilets and left the bathrooms in good shape. I know I could not have installed these toilets on my own. Thank you Colin and Knight Plumbing, Heating and Air Conditioning . It is weird, but the new professionally installed toilets make me so happy!!

Approximate cost of services:
$860.00
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Company Response

Good day and thank you for your review. We appreciate you choosing Knight for your home renovation. I will be sure to share your comments with Colin personally. I will also share them with our Service Team. Please call us anytime we can be of assistance in the future. Thanks again and hope you have a marvellous day. Best Regards. Mark Coffin. Service manager.

10/10

Water stem broke as it was from 1969, had to turn water off to the whole house. Ciara managed to loosen the hose bibs and replace them. Lots of hard work, very pleasant and efficient.

Approximate cost of services:
$260.00
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Company Response

Thank you so much for the kind words and sharing here on HomeStars. I have passed your review on to Ciara and our entire team here at Knight. Please call us anytime we can be of assistance. Hope you have a wonderful day and thank you for choosing Knight. Best regards. Mark Coffin. Service Manager.

10/10

Jay W was amazing. Arrived the same day within hours, did the repair quickly and efficiently. Was honest about our options, did not try to up-sell, but let us know what out options were and how much they would cost. Informed us of the available preferred membership and helped us decide what we needed. Very friendly and very informative. Will recommend to everyone I can. Website was user friendly and made reaching out simple and easy! Need more than 10 stars!!

Approximate cost of services:
$1,750.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much for the glowing review of one of our "Knights" and our company. It was a pleasure to be invited into your home. Please contact us any time should you ever need our assistance. Best regards. Mark Coffin. Service Manager.