Watch Out for over charge, they charge per hour even if they worked 5 minutes of the hour!!! Not only that but the mover took a 10-20 minutes break every 40-45 minutes!!!! confirmed they will use runners to protect the hardwood floor and stair s and they didn't. Wouldn't recommend them at all.
- Approximate cost of services:
- $1,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Nisreen, we thank you for being our customer and appreciate your feedback. Below, we would like to explain our service in details:
1. Regarding the billing and time, we do bill our customers in increments of 30 minutes at half of the hourly rate. 10-15 minutes of labour will be billed as half hour. Our crew worked 8 hrs 45 min, so we charged 9 hrs of the job. This is common practice in moving industry throughout North America.
2. 40-45 min from each hour was spent to carry the furniture and items from house to the truck, the rest 10-15 min was spent to pack the truck down (it wasn't a break). All items have to be put in right position in the truck and strapped down to safely transport the furniture.
3. We need to confirm in advance with our clients if they need floor runners or not. In this particular move our movers brought not only floor runners, but also shoe covers.