I have never met a more unprofessional set of people than the ones who operate and run this company. I wonder how they were able to get good reviews in HomeStars. I hope you guys never have to go through the same misery and frustration I went through with them. Do yourself a favor. Try giving them a call even before your ask for a quote. See if someone even answers it. Make sure you don't pay them the percentage of work they are claiming to have performed. Agree to keep a buffer and you'll thank yourself once you realize they're not coming back. I contracted them to do my basement electrical wiring. Two people showed up twice in the house to do the electrical rough in for about 6hours to which I paid $2,400 of the $3k. They claimed it was 80% done and will schedule ESA inspection next. Total mistake and I regret it. That was the last time I saw them despite my calls and emails. I had to dole out the same amount of money now to engage another contractor, do the ESA and finish the job they left. One contractor who came to provide a quote looked at the job they did said it is not 80% done as they claimed. My observation is once you have engaged them and start paying, communication will go pretty much one way: They contact you only when they want to and you cannot contact them directly anymore. Your options are to leave a voicemail or send an email. Good luck getting a response back this way, especially when you took a day off from work to wait on them for a scheduled visit. These people have no sense of customer service and won't keep their word.
- Company Response
I have followed up with our electrician who worked at your place , we have received money for the amount of the job it was done , different contractors charge differently , don't know why you were charged same amount for 20% of the job left that is something you should find out your self!
Most of our customers don't have any problem contacting us , don't know why you had!