Reviews

10/10

ALL POOL GUYS ARE EXTRA BUSY IN MAY AND JUNE...AND THEY MAY FALL BEHIND a day or 2.... BUT RAJ AND HIS TEAM GETS IT DONE...IT COMES DOWN TO TRUSTING THE FIRM...WE HAVE BEEN WITH THEM FOR SEVERAL YEARS AFTER A FEW YEARS WITH A COUPLE OF OTHERS WHO DID NOT MEASURE UP. HE IS ALSO AS COMPETITIVE AS ANYONE...I KNOW, 'CAUSE I CHECK ALL THE TIME.

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10/10

WE NEEDED A REPAIR FOR A SEVEN YEAR OLD BR WINDOW THAT HAD BROKEN...WAS INSTALLED BY ANOTHER COMPANY...WITH WHOM WE HAD NO CONFIDENCE BECAUSE OF THEIR REAL ORNERY ATTITUDE. WE HAD ALSO USED OAKVILLE WINDOWS FOR THE BULK OF OUR WINDOW REPLACEMENTS, SO I CALLED THEM TO HAVE A LOOK AT THE DEFECTIVE WINDOW. THEY WILL REPLACE IT WITHIN 2 DAYS AT A VERY REASONABLE COST...EVEN THO IT IS NOT ONE OF THEIRS'. ANDRE, THE OWNER OF OAKVILLE INSPECTED THE WINDOW THE SAME DAY THAT I CALLED HIM...GREAT SERVICE AND TRUSTWORTHY. ANDRE ALSO REPLACED OUR SON'S WINDOWS AND DOORS.

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2/10

caulking came apart and water damage was imminent...the company was very uncooperative when asked about the warranty There is no exclusion for this under the warranty. I had to go to a lawyer

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Company Response

Hello ?????
it's "Nancy" from Becker Windows & Doors factory direct head office Customer service manager.
I have no record of service call request regarding window warranty as I do not even have your name, address, contact information that I am able to confirm if you even bought windows through us.
Our windows are CSA tested & certified and Energy Star compliant and come with "Lifetime warranty".
You are mentioning "calking", it is subject to annual maintenance to be done by the home owner. It may need to be re-applied as per "Ontario Building Code" and is part of normal wear and tear. For example; when you car wiper blades or tires wear out, you do not call to the car builder or to the lawyer.
Having said so, we at "Becker" provide service above and beyond. If you can provide me all the information needed, I can look in to it.
[email protected]