alec miletich from Burlington

The product sold of Superior Flooring is excellent, the return of such is not, the Milton Hardwood return policy (which is on web site only and later informed in not applicable to in store purchases, nor present on the Invoice) says 25% restocking fee (which is typical for retailers), but when returning Superior Flooring product 50% return fee (not mentioned anywhere, nor informed at time of purchase, but revealed to us by Vikki) if they chose to accept. "Milton Hardwood Inc. reserves the right to limit or refuse to accept the return of certain merchandise at any time for any reason" this may leave you nervous, but should be aware. If you are DIY installation this may not be the place for you, they are more geared for full service installations, taking product back is a chore at best. They do not practice keeping in touch with their suppliers as well and their products, we requested touch-up pen or similar material in small quantity and Richard at Milton Hardwood Floors informed us that only $40 quart/litre are available which covers 150 sqft, too much for minor scratches and end cuts. We call Page at Herwynen Saw Mill very helpfull (manufacturer of Superior Flooring) and she informed us any retailer can supply touch-up pens that are color match to their products and have been available for several years, we informed Milton Hardwood and they again said this in not available and we mentioned our conversation with the manufacturer then they said they would get it in for us, two weeks later when we inquired about our touch-up pen, they said the manufacturer does not have such products so we needed to remind them again of the manufacturers conversation. Call again Milton Hardwood and Ricardo then says we need to purchase the pen in advance for $16.95 or just go to Home Depot and get a different one form them (I understand this tactic is used when you want to be done with the client, they divert you away) It is just a reminder that shop around if you plan on DIY installation of hardwood flooring not all retailers can provide the level of service to such and this may determine where you purchase you product from, we made several calls to the Burlington, Oakville and Hamilton areas retailers and most had no problem return policy with a typical restocking fee. This may come handy particularly when the product provides 3-5% waste or less a lot less the industry norm...which you may miscalculate! Mean time we have sitting in our home 5 unopened boxes of Superior flooring and no more space to install it in. Our contact sales rep Vikki (our only authority to remedy this from Milton Hardwood floors) is on vacation for 2 weeks. Again the Superior Flooring Product from Herwynen Saw Mill is excellent and exceeded our expectations just the service from Milton Hardwood Floors was not optimal.